Category
The Helpdesk category involves classifying issues, inquiries, or tickets based on their nature or topic within a helpdesk system. This categorization enables organized and efficient management of various types of requests, facilitating effective resolution by support teams.
In the helpdesk category section, the admin can establish new categories. Once created, clicking on the three dots allows the admin to edit the category, making any necessary changes or modifications.
Advance HR→ Helpdesk → Configuration→General Settings→ Category→Manage
Sub-Category
In the subcategory section, the admin can generate multiple subcategories within a single category. For instance, under the category named “Infrastructure-related query,” there can be several sub-categories such as internet services, hospitality services, and more.
Advance HR→ Helpdesk → Configuration→General Settings→ Sub-Category→Manage
FAQs
To support employees, the admin has the ability to generate multiple FAQs categorized for clarity and easy reference.
Advance HR → Helpdesk → Configuration→ FAQs→ Manage → Create New
