Overview
Helpdesk management in HRMS entails efficiently addressing and resolving employee inquiries and concerns through a dedicated support system. This aims to enhance overall employee experience and satisfaction by providing timely assistance for HR-related queries, IT support, and other general needs.
Dashboard
In the Helpdesk dashboard, the admin can gather insights on the total number of created tickets, resolved tickets, and those currently open for resolution. The admin can also categorize tickets based on priority for swift actions. Applying filters for 30, 60, and 90 days provides a detailed overview for better insights.
Advance HR → Helpdesk → Dashboard
