Ticket
Path: Advance HR> Help Desk > Ticket
Admins can view all helpdesk tickets raised by their employees within the organization. They can check and update the status of each ticket.
To check the status of a ticket, click on the ticket number from there, the admin can take action by replying to the ticket or closing it.
In the ticket section, the admin gains a complete overview of tickets raised by employees through the self-service portal. The admin can apply filters based on categories, hover over tickets, and access specific ticket details with a single click. To change the view, simply click on the Change View option on the page. You can also download the data for all tickets in Excel format by clicking on the Download (Excel) icon provided on the page.
