How can I re-assign the ticket assigned to me?

To re-assign a ticket, please follow the below steps:

  1. Login to your Zimyo HRMS portal, using your login credentials. This will take you to your dashboard.
  2. On the Navbar click on Others, and from the drop-down click on Helpdesk.
  3. In the Helpdesk tab click on Assigned to me to see the tickets assigned to you.
  4. Now, click on a ticket you want to re-assign.
  5. In the newly opend tab click on Re-Assign. Fill up the details in the form that appears on the screen.
  6. Click on Save, a success message will appear on the top right corner.

Please refer to this for your better understanding:

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Updated on February 23, 2022